Here are some Frequently Asked Questions that you may find helpful and improve your experience on our quote site. If you have any questions or would like to provide feedback please do not hesitate to Contact Us.
Searching for Products
When searching for products you can search by descriptions as well as part numbers, please not the descriptions may return large results and the part number is usually the best way to search, if you are not aware of the exact part number you will get results with partial part numbers, where there is a “/” or “-” in the part number it is recommend that you use this. You can also access downloadable catalogues Here
We also have a resources section with production information Here
Please do not hesitate to contact us directly via phone or email for further assistance or if a product is not listed. We offer more products than currently listed on our site so please Contact Us.
Can I search for NSN or NIIN numbers?
Yes. We have add NSN/NIIN numbers to as many products as we can and if you are wanting to search for the NSN or NIIN please use this format 5180-01-550-2331 or 01-550-2331 using just 2331 will also return a result.
Can I search for Mil-Spec numbers?
Yes. We have add the Mil-Spec number to products where applicable. When searching for the Mil-Spec number, please use the following format M22520/1-01
There is an item I am interest in getting a quote for but it is not listed
This happens, and we are happy for you to email us at firstname.lastname@example.org with the details and we will endeavor to find your required tooling.
Do you need my delivery address and full contact details to provide a quotation?
Yes. This helps us to check the best delivery option for your location as we ship worldwide.
Do you require a contact phone number?
Yes. This allows us to call you should we need to ask you a question in regards to your request and also should there be an issue with sending your email, we will have a method of contact ensuring that you have received our quotation.
I did an online quote but I have not received my quotation?
Depending on the time you submit your quote request will determine if one of our team is able to provide the quotation, if you have not received your quotation within 1 business day, please contact us.
Also please check your spam or junk mail folder, to make sure it is not end up there.
When completing my new account details, there was an error and the items I had added to my quote were emptied from quote cart?
This happens if the information required is not completed fully, we are looking into this, but it is recommended that you create an account, prior to adding items to your quote list.
Can I use my own courier to pick up the goods and deliver them to me?
Yes. We are more than happy for you to use your nominated courier.
Do you have a surcharge for overseas purchases?
Yes, we have a Bank Charge Fee for overseas purchase.
Do you charge for credit card payments?
Yes, we do charge for credit card payments.
Do you have any surcharges for purchases within Australia?
The only surcharges we have for purchases within Australia, is our credit card surcharge unless you transfer the funds to our bank account as provide.
Can I make a payment for my order via EFT?
Yes. Within Australia, you can do EFT without any additional charges.
What payment types do you accept?
We accept Cash, EFT, Mastercard, Visacard, American Express & JCB.